Returns Policy

At Car Audio Connect, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to assist. Below are the details of our returns policy:

Eligibility for Returns

• Products must be returned within 30 days of receiving your order.

• Items must be new, unopened, and in their original packaging.

• We reserve the right to inspect the returned items to ensure they meet the eligibility criteria.

Return Costs

• Return shipping costs are the responsibility of the customer.

• We recommend using a trackable shipping method to ensure the safe return of your item.

How to Initiate a Return

• To start a return, please contact us via our email address or through the Contact Us page on our website. Our team will provide you with the necessary return instructions.

Refund Process

• Once your return is received and verified, we will process your refund within 5 business days.

• Refunds will be issued to the original payment method used for the purchase.

Compliance

• Car Audio Connect complies with all Australian consumer laws and regulations, ensuring your rights are protected.

Contact Us If you have any questions or need assistance with your return, please reach out to us

Get In Touch:

Phone: (02) 8056 6526

Address: 13/4A Bachell Ave Lidcomb, NSW, 2141

Monday to Friday: 9am - 5pm (Closed Saturdays & Sundays)

Or you can reach us via email at sales@caraudioconnect.com.au and expect a response within 24-48 hours.